A leading hospital goes beyond medical treatments it requires a seamless system to handle patient records, provider collaboration, insurance processing, and engagement strategies. With challenges like delayed patient onboarding, manual billing processes, inefficient provider coordination, and fragmented data storage, the hospital needed a smart digital solution.
This case study highlights how Salesforce Health Cloud, AI-driven automation, cloud migration, and secure patient portals transformed the hospital’s patient experience and operational efficiency. Key takeaways include:

• How Salesforce streamlined patient intake, appointment scheduling, and medical record management
• Why AI-powered automation enhanced patient engagement and post-treatment follow-ups
• The impact of cloud-based infrastructure on security, compliance, and scalability