Salesforce Service Cloud

Improve your customer service efficiency to drive a better user experience while drastically cutting costs.

Salesforce Service Cloud Components that can maximize your revenue

Witness the true potential of this amazing platform by making use of its each and every feature

The Lightning Console

The Service Dashboard – offers the agents a solitary client view to deal with cases quicker, track client history, see dashboards, and that too without switching tabs.

LiveAgent

Ask your Salesforce consultant to set up this constant chat functionality; the online instrument that enables a client to speak with an admin operator by means of the site itself.

The Knowledge Base

Experience an online library of administration and bolster data. It enables your specialists to rapidly discover, and cut/paste answers to client issues.

Omni-channel Routing

A component that enables you to route service work cleverly, adjusts work stacks amongst operators, and push work to the most fitting ones.

Advantageous Salesforce Service Cloud Implementation

Transform your enterprise into a profit-yielding mechanism with the help of smart Salesforce Service Cloud Integration

Real-time collaboration with customers

Utilize the process of social networking plug-in for the purpose of conversation as well as analytics.

A real-time insight of support metrics

Apply the insights to grow Service Cloud by connecting you all the people from consumers to vendors to stakeholders.

Create brand loyalty

A more satisfied customer will always come back and this is how you create your brand’s loyalty by maximizing their experience with you.

Accurate responses to every email

Combine the data and share it with your team to send and receive instant responses quicker than ever before from any device.

Realize the power of Service Cloud Lightning Console

Deploy the expertise of this amazing feature to provide smarter customer support

Lightning Console is specially tailored to maximize agent productivity by giving information instantly within fingertips.
Faster customer service can be assured for customers
Agents would understand customer requirements and offer the best customer service with the help of subject matter experts, knowledge and customer profiles.
Cases are referred to the agent console and customers need not have to introduce themselves since agents would have a detailed view of customer profile, purchase history and account information etc.
The presence of dashboards and its responsive layouts provide the information required for agents right before their dashboards.

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Intrinsically Link Your Infrastructure for Profitability and Growth

One stop shop for all the information requirements for customers and agents alike.

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Email-To-Case

Email-To-Case encourages you to make a case naturally when an email is sent to one of your organization's email addresses. These produced cases will be shown in a 'Emails related list'. This Emails related rundown incorporates all messages sent by your client on a specific case, and in addition the email threads as well.

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Escalation and Auto-Response

Case heightening tenets are utilized to reassign and alternatively advise people when a case isn't shut inside a predetermined day or time period. Additionally, you can arrange pre-programmed message tenets to react to cases either from the web or email.

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Web-to-Case

Force.com customization is essential when you need an adaptable solution. It's helpful for your vision and business model, plus the singular advantages of your products and services.

Specialized Salesforce Service Cloud Integration for Call Centres

Empower your Call centre with capabilities that it had never seen before like self-service portals, customized app development and enhanced workflow

Carefully implemented Service Cloud solutions make it easy for your customers to browse through the information they need by collaborating with other users within the discussion groups. Customers could connect to agents with ease with Service Cloud. This single self-service portal can be accessed from any mobile devices, tablet computers or desktop computers.

The presence of customizable Salesforce apps, community templates and community builder tools ensure the creation of a branded community for your customers and employees. The overall process and workflow can be enhanced using Service Cloud solutions, which helps improve the performance of agents by helping them perform best actions and responses using knowledge base recommendations for customers.

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CTI Implementation with Solutions Crafted by the Real Maestros

Call-handling made easy with planned installation of the features of CTI system

CTI enables your agents to attend customer calls without even touching a telephone. Thus your agents can route calls to other agents, place calls on hold and transfers the calls easily through CTI implementation. With our CTI implementation services, we can assure a competitive advantage for your company by helping your contact centres to interact with customers efficiently through a data-driven approach.

Here are some of the most advantageous benefits of an effective CTI system

Lightning Console is specially tailored to maximize agent productivity by giving information instantly within fingertips.
Faster customer service can be assured for customers
Agents would understand customer requirements and offer the best customer service with the help of subject matter experts, knowledge and customer profiles.
Cases are referred to the agent console and customers need not have to introduce themselves since agents would have a detailed view of customer profile, purchase history and account information etc.

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Salesforce Service Cloud

Improve your customer service efficiency to drive a better user experience while drastically cutting costs.